Resolve Error Messages

Steps

1. Read the exact error message and note when it occurred.

2. Identify what you were doing when it appeared:
• Payment
• Login/access
• Terminal connection
• Sync/posting

3. Try the lowest-risk fix once:
• Refresh and retry
• Confirm network/terminal connection
• Confirm you’re in the correct office/location

4. If the error persists, capture details:
• Error text
• Patient (if applicable)
• Reference ID/transaction ID (if applicable)
• Screenshot and timestamp

What Happens Next

• Some errors resolve once connectivity or sync timing stabilizes.

• Repeatable errors should be escalated with the captured details.

You’ll Know It Worked When

• The workflow completes successfully after the retry.

• The expected result appears in PayStack (and in the PMS, if applicable) within normal timing.

Common Issues

• Payment-related error: confirm terminal connectivity and retry once.

• Access-related error: log out/in or reset password if needed.

• Sync-related error: wait for normal sync timing, then re-check before retrying again.