Manage Your Office Settings

Steps

1. Open the PayStack portal.

2. Select the office/location you want to update.

3. Choose the setting area you need:
• Users & access: add/remove users and update roles.
• Branding: update logos and office-facing branding.
• Statements & billing settings: review statement rules and preferences.
• General office settings: update office profile details.

4. Save your changes.

What Happens Next

• Changes apply to the selected office/location.

• Some settings (especially permissions) affect what other users can see and do immediately.

You’ll Know It Worked When

• The saved setting is visible the next time you refresh the portal.

• Users affected by the change can access the correct features for their role.

Common Issues

• I can’t find a setting: confirm you’re in the correct office/location.

• I can’t edit these options: your role may not have admin permissions.

• A user still can’t access something: log out/in and verify their role is correct.