Log In and Fix Access Issues

Steps

1. Open PayStack and select Log in.

2. Enter your email and password.

3. If you can’t sign in:
• Use Forgot password to reset your password.
• Try signing in again.

4. If you can sign in but can’t access what you need:
• Confirm you’re in the correct office/location.
• Confirm your role/permissions include the needed features.

What Happens Next

• Once you can sign in and access the correct office, you can continue setup and start using PayStack.

• If access is role-based, an admin must update permissions before features will appear.

You’ll Know It Worked When

• You can log in successfully.

• You can open the correct office/location.

• You can see the pages/features you need for your role.

Common Issues

• Password reset email didn’t arrive: check spam/junk and confirm the email address is correct.

• Logged in but seeing the wrong office: switch offices/locations if available, or ask an admin to confirm your assignment.

• Missing features (buttons/menus): your role may not have permission—ask an admin to update your access.