Understand Deposits and Funding

Steps

1. Open Reporting and review the date range you’re reconciling.

2. Identify the deposit total you expect to reach the bank.

3. Confirm settlement status for the day’s transactions.

4. Compare:
• PayStack deposit totals
• Bank deposit amount(s)
• PMS totals (if applicable)

5. If a deposit looks delayed, wait for the normal funding window and re-check.

What Happens Next

• Deposits are typically based on settled activity and funding timing.

• Timing can vary by bank processing windows, weekends/holidays, and settlement status.

You’ll Know It Worked When

• The deposit total in reporting matches what lands in the bank (within normal timing).

• Any differences between PMS totals and deposit totals are explainable (for example, fees).

Common Issues

• Deposit hasn’t arrived yet: confirm whether transactions have settled and consider weekends/holidays.

• Deposit amount doesn’t match PMS totals: deposit totals may include fees that are not part of production.

• Still missing after normal timing: capture the date range and expected amount and escalate with support.