Resolve Reconciliation Discrepancies

Steps

1. Identify what doesn’t match:
• PMS totals vs practice totals
• Practice totals vs deposit totals
• Deposit totals vs bank deposits

2. Confirm you’re looking at the correct date range.

3. Check for refunds/voids and confirm their status in transaction history.

4. Confirm settlement/funding timing (late-settling items, weekends/holidays).

5. If the mismatch remains, isolate a single transaction and trace it through:
• Payment report
• Transaction history
• PMS ledger
• Bank deposit (when available)

What Happens Next

• Most discrepancies are caused by timing (settlement/funding/sync), refunds/voids, or fees.

• Once you identify the category, you can reconcile the totals and document the explanation.

You’ll Know It Worked When

• You can explain the variance with a specific cause (timing, fees, refunds/voids, or sync).

• Totals align after settlement/funding and normal sync timing.

Common Issues

• Deposit totals higher than PMS totals: deposit totals may include fees that aren’t part of production.

• Bank deposit missing: confirm settlement and consider weekends/holidays.

• Payment shows in PayStack but not PMS: wait for sync, then escalate with reference ID if it persists.