Steps
- Open Reporting and set the date to the day you’re closing out.
- Review the day’s totals and confirm all expected transactions are present.
- Compare:
- Practice totals (what should match your PMS production/ledger)
- Deposit totals (what should match the bank deposit)
- Identify any voids/refunds and confirm they’re reflected correctly.
- Save or export the report (if needed) for your records.
What Happens Next
- Reconciliation helps ensure what you processed matches what deposits to the bank.
- Differences between practice totals and deposit totals are typically explainable (for example, fees).
You’ll Know It Worked When
- You can explain every difference between PMS totals, practice totals, and deposit totals.
- Your expected deposit matches what lands in the bank (within normal timing).
Common Issues
- Totals don’t match: confirm the date range and check for late-settling transactions.
- Refund/void missing: verify transaction status in transaction history.
- Deposit not received yet: consider weekends/holidays and normal funding windows.
Need to refund, void, or post a transaction? See Manage Payments and Transactions.
