Set Up Sikka Sync

Steps

1. Confirm Sikka is the integration your office uses for balance/data sync.

2. Open PayStack integration settings and select Sikka.

3. Follow the connection steps (credentials/authorization).

4. Confirm what is expected to sync (for example: patient balances and related billing data).

5. Run a quick validation:
• Pick 1–2 patients.
• Compare balances in the PMS vs Billing/PayStack.
• Wait for normal sync timing and re-check.

What Happens Next

• Once connected, Sikka syncs data on a schedule. Recent changes may take time to appear.

• Billing automation and statement eligibility depend on the latest synced balances.

You’ll Know It Worked When

• The Sikka integration shows as connected/active.

• Sample patient balances match between the PMS and Billing/PayStack (within normal sync timing).

Common Issues

• Balances are delayed: wait for the next sync cycle and refresh.

• Some patients match and others don’t: capture examples and escalate—this may be a mapping issue.

• Statements are going to the wrong patients: confirm balance sync is current before sending a batch.