Meet Network Requirements

Steps

1. Confirm the workstation running PayStack has reliable internet access.

2. Confirm payment terminals are on the correct network and can reach the internet.

3. If you’re using a Windows integrator, confirm it can connect (no blocked connectivity).

4. Run a quick test:
• Open PayStack and load a patient.
• Start a payment flow.
• Confirm the terminal is discoverable/connected (if applicable).

What Happens Next

• Stable network connectivity is required for payments, reporting, and syncing back to your Practice Management System (PMS).

• If network access is unreliable or blocked, payments may fail or syncing may be delayed.

You’ll Know It Worked When

• The PayStack app stays connected without errors.

• Terminals show as connected and can approve a test payment.

• Sync activity completes within normal timing.

Common Issues

• Terminal not found: confirm the terminal is on the same network and powered on.

• Intermittent failures: check Wi‑Fi strength, switch to wired where possible, and re-test.

• Blocked connections: work with IT to allow required outbound traffic for PayStack and terminal connectivity.